Returns & Refunds

Your satisfaction is our priority

If something isn't right with your order, we're here to help.

What can I return?

We accept claims for items that are damaged on arrival, faulty, or significantly not as described. Please contact us within 30 days of receiving your order.

How do I make a claim?

Email us at discerningpaws@outlook.com with your order number and photos of the issue. We'll assess your claim within 2 business days.

What's the resolution?

Depending on the situation, we'll offer a replacement, store credit, or refund. Because our products are fulfilled from overseas, we generally do not require you to return the item — making the process quick and hassle-free for you.

Change of mind

We're unable to accept returns for change of mind due to the nature of our international fulfilment. We encourage you to review product descriptions and sizing guides carefully before purchasing.

Contact us

discerningpaws@outlook.com — we aim to respond within 1 business day.